How will COVID-19 affect my delivery?

We are currently shipping to the UK, Europe and a few countries in APEC region. However, please allow extra time for your order to arrive as there are currently procedures in place which may cause delays. We are monitoring the situation closely and will advise you of any changes.

If you have any specific questions relating to your order, please email our customer service team at info@wearewo.com

What are the shipping options and how long will my parcel take to get to me?

Delivery is available in the UK, Europe, Australia, New Zealand, Hong Kong, Singapore & Taiwan after 2 business day processing please allow the following depending on the region.

There are three options for shipping in the UK:

1. UK Standard - £3.99 (3-5 business days)
2. Next Business Day* - £7.99 (1-3 business days) 
3. Free Delivery** - Basket spend of £55 or more (unless otherwise stated in promotion)

*Next Business Day shipping is only available for Mainland UK addresses and orders must be placed before 12pm. 
** Free delivery only available for standard delivery service

There are two options available for shipping to Europe:

1. Europe Standard (5+ business days): £15.99
2. Free delivery - Basket spend of £90 or more

We currently don’t do weekend shipping; we’re looking into it. We’ll let you know if this changes!

There are two option available for shipping to Australia, New Zealand, Hong Kong, Singapore & Taiwan:

1. Worldwide Standard (8+ business days): £27.99
2. Free delivery - Basket spend of £150 or more

I am based outside of the UK - can I order a product?

We currently ship to:

Mainland UK (including Highlands and Islands, Isle of Man, Channel Islands).

Countries in Europe: Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Ukraine, Holy See (Vatican City State)

Worldwide: Australia, New Zealand, Hong Kong, Singapore & Taiwan

We will be looking to make our brand available to more of the world in the near future. Sign up to our newsletter to keep up to date when things change.

Where is my order?

Please check your order confirmation email. This will tell you how long your order should take. You will receive a delivery reference which you can use to monitor the delivery.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

Please email customer service at info@wearewo.com and they will be able to help with the issue.

I placed an order over a week ago and haven’t heard anything since my confirmation email - can I get an update on my order?

Please contact our customer service team on info@wearewo.com with your name and order number.

I have changed my mind, can I return a product and receive a refund?

Currently we are unable to accept returns, however please contact info@wearewo.com and the team will advise you on next steps. Please see more information regarding your consumer rights here.

There is an issue with my product or I have had the incorrect products arrive, what do I do?

We are sorry to hear that! Please contact the team at info@wearewo.com and we will be happy to help.